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Frequently Asked Questions

Brand

Our products do not contain sulfates and parabens such as SLS & SLES. Our high-performance products are specially designed for effective, sensitive and balanced care of our skin!

*Only tiny green Liquid Hand Soaps contain SLS & SLES.

We embrace our sustainability mission in all our processes and packaging, starting from the suppliers we purchase raw materials from until our products are on the shelf. All our bottles are PET 1 class, and our bottle and tube caps are made of PP (polypropylene) material and are recyclable. You can see the recycling symbol under the packaging and on our label. We plan to further improve all packaging types in our product range in the future and replace them with materials obtained from recycled materials.

We do not use animal or animal-derived ingredients in our products, they are suitable for vegan use.

We are a life-friendly family. All our products contain vegan formula and no animal testing has been done. Our production factory has a Vegan & Animal-Test Free certificate from PETA, an international organization.

Return

Our Return Policy is regulated within the scope of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts dated 27 November 2014 and other relevant laws and regulations in accordance with our customer satisfaction principle. Our customers can return the product(s) they have purchased within 14 days from the date of delivery without giving any reason.

The product must be undamaged, its original package, box, and packaging must be intact, complete with all accessories, unused or resalable, and must be returned in its own special box, if any, as it was sent to you.

You can send your request regarding the subject via e-mail to sayhello@tinygreen.com.tr.

Our customers can return the product(s) they purchased within 14 days from the delivery date if they comply with the return conditions. The shipping cost of the returned product will be covered by us if you send it by specifying the Yurtiçi Kargo return code. Yurtiçi Kargo customer service number: 444 99 99

The products you return are checked for compliance with the return conditions. Provided that the product is delivered to us within the legal period, your return process will be completed within 14 days from the date of request. The fees for accepted returns are also transferred to the bank within this period. This process is completely dependent on your bank and www.thetinygreen.com has no right to intervene in your bank.

There is no legal right of withdrawal for the following products, even if they have not been used:

a) Products or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller.

b) Products prepared in line with the Buyer's requests or personal needs (those that have been customized to the person/personal needs by making changes/additions)

c) Products that are not suitable for return in terms of health and hygiene because their protective elements such as packaging, tape, seal, package have been opened, used or tried after delivery, products such as body cream, body oil, body lotion, etc.

d) Products that are mixed with other products after delivery and cannot be separated by their nature.

e) Services that are started with the Buyer's approval before the expiration of the right of withdrawal period. You can find more detailed information on the subject in the cancellation and return conditions section.

When returning your product(s), if you fill out the Return Request Form on the back of the invoice delivered with the product and send the product(s) you will return with the Yurtiçi Kargo tiny green Return Code, the shipping fee will be covered by us. For shipments made with companies other than Yurtiçi Kargo, the payment must be covered by you, otherwise the shipment will not be received.

You must fill out the “Exchange and Return Form” on our online sales site (This form is mandatory according to the Tax Procedure Law No. 385 General Communiqué), send the product with its invoice and the return code that will be given to you by us to the address below via Yurtiçi Kargo.

Yassıören Mah. Ağaçkakan Sok. No:15/A

Arnavutköy / Istanbul / Turkey

You must fill out the “Change and Return Form” on our online sales site (This form is mandatory according to the Tax Procedure Law No. 385 General Communiqué.) and send the product with its invoice to the address below via Yurtiçi Kargo.

Yassıören Mah. Ağaçkakan Sok. No:15/A

Arnavutköy / Istanbul / Turkey

Delivery

You can inquire about the status of your cargo by following the steps account / order information / my orders.

You can contact the cargo company to get information about your cargo status or report any problems with your order.